Residential Service Requests Submit a Ticket - Residential Service Requests Select Your Service Area * -- Select --Bay PointBethel Island, Brentwood & KnightsenConcordDiscovery BayMarsh CreekOakleyPittsburgRio VistaSolano County Residential Service Request * -- Select --Start Service - OwnerStart Service - TenantService ChangeExtra PickupVacation HoldStop ServiceGeneral Assistance How Can We Assist? What Size Garbage Cart Do You Have? -- Select --20G32G64G96G What Size Garbage Cart Do You Have? -- Select --32G64G96G What Size Garbage Cart Do You Have? -- Select --32G64G96G The Legacy 32G cart is no longer available, and returning this service level may not be possible if you change your mind. Desired Stop Date * We require at least one business day’s notice to process stop service requests. To discontinue service, we must schedule a final pickup on your regular service day and remove all carts. Please ensure that carts are curbside for removal, as there is an additional fee for each cart that is unretrievable. When Would You Like the Extra Pick Up? * All items must be placed curbside by 5 AM on the confirmed pickup day. What Items Do You Want Picked Up? * PLEASE NOTE: Extra Pickups may incur additional fees. A representative will review your detailed list to determine the best pickup options and provide a quote if necessary. The quote will require your approval before scheduling. If your pickup is time-sensitive, please contact us directly by phone. All smaller items must be contained. Use 32-gallon bags, boxes, or bundles, ensuring each does not exceed 50 lbs. Larger items have a maximum weight limit of 200 lbs. MDRR proudly offers residential customers two (2) vacation holds per calendar year. Vacation holds are a minimum of a week and a maximum of four weeks each time. Your vacation credit will appear on your next billing statement. What Size Garbage Cart Would You Like? * -- Select --20G32G64G96G What Size Garbage Cart Would You Like? * -- Select --32G64G96G What Size Garbage Cart Would You Like? * -- Select --64G96G What Size Garbage Cart Would You Like? * -- Select --96G Desired Start Date * When Would You Like to Make This Change? * All service changes require 24-hour advance notice and will occur on your scheduled service day. When Would You Like Your Hold to Start? * When Would You Like Service to Resume? * Service Address * Billing Address * Would you like to go Paperless? Yes No Name * First Last * Last Mobile Phone - Your provided phone number will not be used to send you text messages. * Email * PLEASE NOTE: MDRR cannot change recycling or organic cart sizes, as they are standard. If you want additional carts, please write the request in the box below. Message * Please type in any required details. To initiate the service, please complete the above information and submit a copy of the documents: Legal ID and Grant Deed. To initiate the service, please complete the above information and submit a copy of the documents: Legal ID and Lease Agreement. File Upload Drop a file here or click to upload Choose File Maximum file size: 134.22MB Submit If you are human, leave this field blank.
