Frequently Asked Questions

Unfortunately, if you are moving within our service area, we must stop service and start a new account for the new service address.

Please contact us via live chat, phone or submit a request here to cancel your service. Please note a forwarding address is required.

Discontinuation of service stops on the customer’s scheduled pickup day. Please get in touch with us before your final pickup.  

Yes, service is mandatory. Each jurisdiction within our service area has its city municipality or county ordinance code. To view your jurisdiction’s code, please visit your service area page.

The owner or tenant can sign up so for service. A government issued photo identification and proof of residency at the service address (proof of ownership or lease agreement) are required to start service.

We pick up most holidays except for Christmas and New Year’s Day. Service days that fall on or after these holidays will get service one day later. Regular pickup will resume the following week.

Residential pickup is weekly on a preselected weekday. Please visit here to view your service day. If your service day is not showing, please contact us via live chat, phone or submit a request here.

Service time may vary depending on the road conditions, traffic, or route changes. Carts must be curb/roadside by 5 am on your scheduled collection day. We recommend placing the carts out the night before to be safe.

Please contact us via live chat or phone or submit a request here for broken or missing carts. There is no charge for broken or missing carts.

Please note: container dimensions are approximate and may vary depending on manufacturer.

Customers are responsible for the maintenance and cleaning of the collection carts. Steaming cleaning of carts is available for a fee. To schedule this service, please contact us via live chat, phone or submit a request here.

Please note that carts are the property of Mt. Diablo Resource Recovery, and we provide them to our customers for the duration of service. There is a replacement fee for damaged carts due to negligence or misuse.

Please note that carts are the property of Mt. Diablo Resource Recovery, and we provide them to our customers for the duration of service. Damaged, altered, burnt, or unretrievable carts at the disconnection of service will incur a fee.

It is against the law to public dump any waste, per City and County regulations. If you witness anyone dumping waste illegally, please note the vehicle’s license plate number, car description, time of the incident, and any distinguishing features of the person involved. Report the incident immediately to your local non-emergency law enforcement line.

Due to our semi-automated collection trucks, carts must be curb/roadside, with lids closed, wheels against the curb, and 36 inches separating each cart from other objects. Doing so allows the truck’s arm to service your carts safely and securely. For inaccessible containers, there is a return trip fee.

Overfilled carts with their lids ajar will not empty appropriately during pickup. The contents may create wind-blown litter and spill onto the street during service. If a cart is unserviceable due to material over the rim, offload the cart before contacting our office to schedule a return trip for an additional fee.

Your driver cannot service carts with high levels of contamination. Doing so will contaminate their truckload and incur additional processing and disposal costs. Carts that are unserviceable due to contamination will need the wrong items taken out or taken as garbage for an additional charge.

Material placed in the wrong container is called contamination. Due to guidelines that became stricter a few years ago, the quality and type of materials are more restrictive. Please only place acceptable items in the designated containers. 

Your driver cannot service contamination containers. Doing so will contaminate their truckload and incur additional processing and disposal costs. Containers unserviceable due to contamination will need the wrong items taken out or emptied as garbage for an additional charge.

Unsure where that item goes? When in doubt, find out! Click here

To see what is allowed in each of your carts, click here, and choose your juridiction’s tab.

To find resource on how to dispose of items we cannot accept, click here.

Overstuffed carts will not loosen or fall into the truck when overturned. Compacting material too tightly into your container may also cause it to surpass the weight limit. Ordinary material generated by daily living will generally be within the container weight limit. If a cart is unserviceable due to being overstuffed or overfilled, offload it before contacting our office to schedule a return trip for an additional fee.

Residential customers are welcome to bundle extra cardboard for pickup at no additional charge. Please get in touch with us in advance to schedule a pickup. The cardboard must be cut down into pieces no larger than 2 feet in length by 2 feet in width by 18 inches in height, bundled securely with twine or tape, and placed next to your blue cart on the street. Please keep in mind that some of our trucks have limited hopper space, which makes it challenging for the drivers to load larger pieces of cardboard.

Residential customers receive prescheduled On-Call Pick-ups annually at no additional charge. To view guidelines and other curbside services, please visit your jurisdiction’s webpage.

We can also pick up additional bags for a charge. To schedule, please get in touch with us via live chat or phone or submit a request here. Additional fees are billed and will appear on your following statement.

Pre-scheduling of extra bags and On-Call Picks are required, and collection is on your regular service day. Off-day pick is available for an additional charge.

If an On-Call Pick-up or additional bags pickup is not enough, you may schedule to have a prepaid Handy Hauler or Debris Box delivered and picked up at your home. For additional information, click here.

Our residential customers in Rio Vista will receive their new kitchen pail in April 2024.

For our County residents, we suggest using a bowl, coffee canister, or yogurt container to collect kitchen scraps and transfer them to your organics cart. You can also purchase a kitchen pail from your local hardware store or through online retailers such as Amazon, Wayfair, or Home Depot.

Our Concord, Oakley, and Pittsburg customers received kitchen pails at their homes before the start of the organics program in 2023.

Organic waste is responsible for nearly 70% of the waste that ends up in California’s landfills. Food waste is a significant contributor to this problem because it often gets buried under other types of trash, which creates methane gas. To address this issue and reduce greenhouse gas emissions, California has passed a new law called SB 1383. Under this law, all residents are required to recycle their organic waste on a weekly basis. By doing so, we can limit the amount of food waste that ends up in landfills and help protect the environment.

Unfortunately, no. Please refrain from putting BPI or compostable items like bags, cutlery, cups, or plates in your organics bin. These items don’t have a clear standard to ensure that commercial composting facilities can handle them efficiently. Though the packaging might indicate that they are “compostable,” it doesn’t guarantee that they will decompose quickly enough.

We ask that you line your kitchen pail with newspaper or a paper bag to help absorb moisture.

To neutralize odors in your kitchen pail, you can sprinkle baking soda and rinse it periodically. Although your pail is dishwasher safe, it’s better to avoid the heat-dry setting. When dealing with raw meat scraps or other items that spoil faster, remember to empty the pail more frequently. You can store the pail in your refrigerator – filled with food scraps – to minimize odors. It is recommended to empty your kitchen pail into your organics cart the night before your scheduled pickup.

Place fruit rinds, banana peels, vegetable ends, bones, shells, raw, cooked, or spoiled food scraps of any variety into your kitchen pail. Keep it on the counter while you are cooking to put food waste directly into the pail for easy cleanup. Also, use it to discard used napkins and paper towels.

Store the pail under the sink and place it on the kitchen counter during meal preparation to simplify food scrap collection.

Please do not put your kitchen pail directly on the curb. Instead, simply dump its contents into your organics cart and bring your kitchen pail back inside your home.

Please do not put your kitchen pail into your green organics cart. Simply dump the contents of your kitchen pail into your cart and bring the pail back into your kitchen.

If you have another receptacle for kitchen food scraps you prefer to use, feel free to return the kitchen pail we provided to any of our office locations.

Payment is required immediately upon receipt. While we do not impose late fees, any outstanding unpaid balances for over 60 days will lead to a service interruption.

If you fail to make payment arrangements within the given time, we will pull your carts after 15 days of service interruption. In such a scenario, you will need to pay the entire balance due and a redelivery fee of $20 per cart to resume our services.

Pay your bill easily by clicking on this link.

To register for online account access, please keep your account number and access code handy. You can find these numbers in the top right corner of your statement. Click here to select your service area.

To make things easier for you, we will automatically charge your credit or debit card or do an Electronic Funds Transfer (EFT) from your bank’s checking or savings account. To sign up for our services, please login to your account by clicking on your service area or call us. For security reasons, we cannot sign you up via live chat or email.

Log in to your area’s Pay My Bill portal and make your payment. For instructions on using our Online Bill Pay, click here.

We offer multiple payment options for your convenience. Please click here to find the option that works best for you. It’s important to note that there are no extra charges for paying online, by mail, phone, or in person. However, a $25 service fee will be charged for each returned check or insufficient EFT.

Contact Customer Service by phone or live chat, or submit a request here to begin a new service for a commercial site.

To protect the account holder, only authorized personnel can make changes or request additional services. As an extra layer of security, we offer password protection at no additional charge.

Unfortunately, if your business is moving within our service area, we must stop service and start a new account at the new service address. Please note an updated business license and a completed new start packet are required. 

Please contact us via phone or submit a request here to cancel your service. Please note a forwarding address and a written request are required to stop service. 

Discontinuation of service stops on the customer’s scheduled pickup day. Please get in touch with us before your final pickup.  

Yes, service is mandatory. Service level and frequency must be adequate for your property, with a minimum of once-a-week pickup. Each jurisdiction within our service area has its city municipality or county ordinance code. To view your jurisdiction’s code, please visit your service area page.

State law (AB 341 & SB AB1826) requires all multifamily units, 5 units or more, within California to have a recycling and landscape waste recycling program. The state does allow backhauling, but documentation is required. 

If you are backhauling, the completed documentation is required to start service or stop your active recycling or yard waste collection service. 

We pick up most holidays except for Christmas and New Year’s Day. Service days that fall on or after these holidays will get service one day later. Regular pickup will resume the following week. 

Please get in touch with us in advance with service questions or requests. 

Multifamily pickup varies based on the service needs of your apartment complex. Our Customer Service Team will assist with tailoring your service to your community’s needs. 

Our monthly charge includes the size and number of your containers and desired frequency (once a week minimum). Please note that in areas where Saturday garbage service is available, there is a premium service charge when service frequency is less than six days a week. 

Pickup times may vary depending on the road conditions, traffic, or route changes. Collection containers must be serviceable by 4 am on your scheduled collection day. We recommend staging them for service the night before. The routes have from 4 am to 4 pm to service on your scheduled service day. 

Please contact us via live chat or phone or submit a request here for a damaged cart or bins. There is no charge for damaged bins or broken carts from normal wear and tear.  

Yes, locking mechanisms for our metal bins are available upon request for an additional fee.  

When service requires keys or access codes, please provide them in advance.

Please note that containers are the property of Mt. Diablo Resource Recovery, and we provide them to our customers for the duration of service. Altering carts or bins will incur a fee.

Customers are responsible for the maintenance and cleaning of the collection carts. Steaming cleaning of carts and bins is available for a fee. To schedule this service, please contact us via live chat, phone or submit a request here.

Please note that carts are the property of Mt. Diablo Resource Recovery, and we provide them to our customers for the duration of service. There is a replacement fee for damaged containers due to negligence or misuse. 

Please note that carts and bins are the property of Mt. Diablo Resource Recovery, and we provide them to our customers for the duration of service. Please do not drill holes, add devices or repaint the containers. Any altered, damaged, burnt, or unretrievable container will incur a fee. 

City and County law prohibits public dumping. If you see someone dumping, obtain the vehicle license number, car description, time of the incident, and description of the person and report the issue immediately to your jurisdiction’s non-emergency law enforcement line.

Locking metal bins are available upon request for an additional fee. Having well-lit, clean, and, when possible, video surveillance in your waste and recycling area will usually help deter illegal dumping. 

Inaccessible carts, bins, and enclosures can cause unexpected service delays. To safely and securely empty your collection containers, 36 inches of clearance and a hazard-free walkway are required. 

Enclosures and waste area floors require regular upkeep. Containers blocked by debris or slippery floor due to grease residuals will delay service. Also, refrain from using the enclosure or designated waste area as storage. Objects such as furniture, extra bags, and mattresses near your containers may cause a non-service.  

Please request that vendors and residents not park in front or around enclosures and designated collection areas. Inaccessible enclosures or containers may result in a non-service. 

Overloaded containers with their lids ajar may not empty appropriately during pickup. The overage may create wind-blown litter and spill out during service. Overloaded containers may result in a non-service and incur a fee for a return trip. 

Containers with contents past the container’s rim are considered overloaded. The material should be below the bin or cart’s rim, and the lids closed completely. Overloaded containers may still be serviceable, and customers will be charged accordingly for the excess material. To ensure the accuracy of the additional charge, Please contact our office in advance to schedule collection.

For unserviceable containers due to too much material over the rim, please offload. Remove the excess from the container before contacting our office to schedule a return trip for an additional fee. 

Material placed in the wrong container is called contamination. Due to guidelines that became stricter a few years ago, the quality and type of materials are more restrictive. Please only place acceptable items in the designated containers. 

Your driver cannot service contamination containers. Doing so will contaminate their truckload and incur additional processing and disposal costs. Containers unserviceable due to contamination will need the wrong items taken out or emptied as garbage for an additional charge. 

To see what is allowed in each of your containers, click here, select multifamily and choose your juridiction’s tab.

Overstuffed or compacted material will not loosen or fall out of the container when overturned. Compacting material too tightly into your container may also cause it to surpass the weight limit. Ordinary material generated by the daily business will generally be within the container weight limit. If a container is unserviceable due to being overstuffed or jammed, offload and loosen the contents before contacting our office to schedule a return trip for an additional fee.

Please note that manually or mechanically compacted material service rates differ from general rates. If you have an in-house restaurant, vertical or horizontal compactor, please let us know so we can provide adequate service and proper pricing. 

We can do an Off-Day Pickup for an additional fee. The charge does vary based on the number of containers, size, and type. To schedule an extra pickup, please contact us via live chat, phone or submit a request here.

Adjusting your service level by increasing container size or frequency is the most cost-effective method if you regularly generate extra material due to seasonal or increased business. 

If an Off-Day Pickup or service change does not suit your needs, we offer prepaid Handy Haulers or Debris Boxes delivered and picked up at your business. For additional information, click here.

Payment is required immediately upon receipt. While we do not impose late fees, any outstanding unpaid balances for over 60 days will lead to a service interruption.

If you fail to make payment arrangements within the given time, we will pull your containers after 15 days of service interruption. In such a scenario, you will need to pay the entire balance due and a redelivery fee of $20 per cart and $100 per bin to resume your service.

Apartment communities with one site and either bins or carts will receive one monthly bill. Apartment complexes with multiple sites will receive a bill for each site unless a master account is requested. 

An apartment complex with a stationary compactor receives a separate invoice since the service structure differs for that service. For more information, please see the Debris Box FAQs.

Paying Your Bill is Easy! Click here!

To access your account online, you will first have to register. Please have your account number and access code readily available. Locate these numbers in the right-hand corner of your statement. Choose your service area after clicking here.

We will automatically charge your credit/check card or do an Electronic Funds Transfer (EFT) from your bank’s checking or savings accounts. Login to your account by clicking your service area or signup by calling us. We cannot sign you up for security purposes via live chat or email.

Choose your service area here, click on your Pay My Bill portal, and log in.

For step-by-step instructions using our Online Bill Pay, click here.

Contact Customer Service by phone or live chat, or submit a request here to begin a new service for a commercial site.

To protect the account holder, only authorized personnel can make changes or request additional services. As an extra layer of security, we offer password protection at no additional charge.

Unfortunately, if your business is moving within our service area, we must stop service and start a new account at the new service address. Please note an updated business license and a completed new start packet are required.  

Please contact us via phone or submit a request here to cancel your service. Please note a forwarding address and a written request are required to stop service.

Discontinuation of service stops on the customer’s scheduled pickup day. Please get in touch with us before your final pickup. 

Yes, service is mandatory, and service frequency, at minimum, is once a week. Each jurisdiction within our service area has its city municipality or county ordinance code. To view your jurisdiction’s code, please visit your service area page.

State law (AB 341 & SB 1383) requires all businesses within California to have a recycling and organics program. The state does allow backhauling, but documentation is required.

If you are backhauling, the completed documentation is required to start service or stop your active recycling or organics service.

We pick up most holidays except for Christmas and New Year’s Day. Service days that fall on or after these holidays will get service one day later. Regular pickup will resume the following week.

If your business is closed due to a holiday, and your scheduled collection falls on that day, please contact us in advance to reschedule your service or for any questions.

Commercial businesses’ day(s) of pickup varies based on the service needs of your business. Our Customer Service Team will assist with tailoring your service for your business needs.

Our monthly charge includes the size and number of your containers and desired frequency (once a week minimum). Please note that in areas where Saturday garbage service is available, there is a premium service charge when service frequency is less than six days a week.

Pickup times may vary depending on the road conditions, traffic, or route changes. Collection containers must be serviceable by 4 am on your scheduled collection day. We recommend staging them for service the night before. The routes have from 4 am to 4 pm to service on your scheduled service day.

Please contact us via live chat or phone or submit a request here for a damaged cart or bins. There is no charge for damaged bins or broken carts from normal wear and tear.  

Yes, locking mechanisms for our metal bins are available upon request for an additional fee.  

When service requires keys or access codes, please provide them in advance.

Please note that containers are the property of Mt. Diablo Resource Recovery, and we provide them to our customers for the duration of service. Altering carts or bins will incur a fee.

Customers are responsible for the maintenance and cleaning of the collection carts and bins. Steaming cleaning of carts and bins is available for a fee. To schedule this service, please contact us via live chat, phone or submit a request here.

Please note that carts are the property of Mt. Diablo Resource Recovery, and we provide them to our customers for the duration of service. There is a replacement fee for damaged containers due to negligence or misuse.

Please note that carts and bins are the property of Mt. Diablo Resource Recovery, and we provide them to our customers for the duration of service. Please do not drill holes, add devices or repaint the containers. Any altered, damaged, burnt, or unretrievable container will incur a fee.

City and County law prohibits public dumping. If you see someone dumping, obtain the vehicle license number, car description, time of the incident, and description of the person and report the issue immediately to your jurisdiction’s non-emergency law enforcement line.

Locking metal bins are available upon request for an additional fee. Having well-lit, clean, and, when possible, video surveillance in your waste and recycling area will usually help deter illegal dumping.

Inaccessible carts, bins, and enclosures can cause unexpected service delays. To safely and securely empty your collection containers, 36 inches of clearance and a hazard-free walkway are required.

Enclosures and waste area floors require regular upkeep. Containers blocked by debris or slippery floor due to grease residuals will delay service. Also, refrain from using the enclosure or designated waste area as storage. Objects such as wood pallets, office furniture, and display fixtures near your containers may cause a non-service.  

Please request that vendors and employees not park in front or around enclosures and designated collection areas. Inaccessible enclosures or containers may result in a non-service.

Overloaded containers with their lids ajar may not empty appropriately during pickup. The overage may create wind-blown litter and spill out during service. Overloaded containers may result in a non-service and incur a fee for a return trip.

Containers with contents past the container’s rim are considered overloaded. The material should be below the bin or cart’s rim, and the lids closed completely. Overloaded containers may still be serviceable, and customers will be charged accordingly for the excess material. To ensure the accuracy of the additional charge, Please contact our office in advance to schedule collection.

For unserviceable containers due to too much material over the rim, please offload. Remove the excess from the container before contacting our office to schedule a return trip for an additional fee.

Material placed in the wrong cart is called contamination. Due to guidelines that became stricter a few years ago, the quality and type of materials are more restrictive. Please only place acceptable items in the designated containers.

Your driver cannot service contamination containers. Doing so will contaminate their truckload and incur additional processing and disposal costs. Containers unserviceable due to contamination will need the wrong items taken out or emptied as garbage for an additional charge.

Overstuffed or compacted material will not loosen or fall out of the container when overturned. Compacting material too tightly into your container may also cause it to surpass the weight limit. Ordinary material generated by the daily business will generally be within the container weight limit. If a container is unserviceable due to being overstuffed or jammed, offload and loosen the contents before contacting our office to schedule a return trip for an additional fee.

Please note that manually or mechanically compacted material service rates differ from general rates. If you have an in-house restaurant, vertical or horizontal compactor, please let us know so we can provide adequate service and proper pricing.

We can do an Off-Day Pickup for an additional fee. The charge does vary based on the number of containers, size, and type. To schedule an extra pickup, please contact us via live chat, phone or submit a request here.

Adjusting your service level by increasing container size or frequency is the most cost-effective method if you regularly generate extra material due to seasonal or increased business.

If an Off-Day Pickup or service change does not suit your needs, we offer prepaid Handy Haulers or Debris Boxes delivered and picked up at your business. For additional information, click here.

Payment is due upon receipt. Although no late fees exist, unpaid balances past 60 days will result in a service interruption.

If no payment arrangements are made, containers are pulled 15 days after the date of the service interruption. The entire balance will be due, and a re-delivery fee of $20 per cart and $100 per bin is required to resume service.

Businesses that have one site and have either bins or carts will receive one monthly bill. Businesses with multiple sites will receive a bill for each site unless a master account is requested.

A business with a debris box or stationary compactor receives a separate invoice since the service structure differs for these containers.  Please view the debris box FAQs.

Paying Your Bill is Easy! Click here.

To access your account online, you will first have to register. Please have your account number and access code readily available. Locate these numbers in the right-hand corner of your statement. Choose your service area after clicking here.

We will automatically charge your credit/check card or do an Electronic Funds Transfer (EFT) from your bank’s checking or savings accounts. Login to your account by clicking your service area or signup by calling us. We cannot sign you up for security purposes via live chat or email.

Choose your service area here, click on your Pay My Bill portal, and log in.

For step-by-step instructions using our Online Bill Pay, click here.

Treated Wood Waste: Treated Wood Waste (TWW) is considered Hazardous Waste. However, Mt. Diablo Resource Recovery can accept TWW under a variance from Cal Recycle. We offer a TWW Only box and a Mixed Waste TWW box.

Treated Wood Waste (TWW) comes from old wood treated with chemical preservatives. These chemicals help protect the wood from insect attack and fungal decay. Examples of TWW are fence posts, sill plates, landscape timbers, pilings, guardrails, and decking, to name a few.

Mt. Diablo Resource Recovery provides temporary Handy Hauler and Debris Box service for commercial and residential projects within our service area.

Contact our Debris Box Department by phone at 925-682-9073 or by submitting a request here to order a box.

Before the delivery, we require prepayment, a completed Commercial Application for New Start and Permanent Debris Box Rental Agreement, and confirmation of identity and government issued photo identification.

Although Mt. Diablo Resource Recovery does not sell, rent or maintain compactors, we provide service to most stationary and vertical compactors. Before reaching out to one of the many reputable compactor vendors, we recommend that you download our Rail Spec Sheet to ensure compatibility with our truck fleet.

Businesses requiring boxes longer than xx days may sign up for permanent service. Contact our Debris Box Department by phone at 925-682-9073 or by submitting a request here.

Please note that photo identification (driver’s license, US passport, or passport card), a business or contractor license, and a completed debris box contract are required to start service.

Construction & Demolition (C&D) box rentals are for five days, and trash boxes are for two full days.

Commercial customers with stationary compactors. Contact our Debris Box Department by phone at 925-682-9073 or by submitting a request here.

Please note that photo identification (driver’s license, US passport, or passport card), a business or contractor license, and a completed debris box contract are required to start service.

There is a charge for each delivery of a debris box and each service of a compactor. In addition, there is also a per-ton fee for the disposal and processing of the material. The rates vary based on the material type and the container’s weight.

Unfortunately, if you or your business is moving within our service area, we must stop service and start a new account at the new service address. Please note that a new service agreement will be required.

Please contact us via phone or submit a request here to cancel your service. Please note a forwarding address and a written request are required to stop service.

Discontinuation of service will include the final pull and weight of the container. Please get in touch with us before your final pickup.

Order at least one business day in advance. Scheduling a few days out is preferred and appreciated.

Our drivers work from 5 am to 5 pm, and while we do all we can to accommodate an early or late delivery or pickup, service times are not guaranteed.

The placement of the box must comply with all city and county laws. Placement on private property, such as side yards, driveways, etc., is the customer’s responsibility. We do not accept liability for damage due to the equipment’s location, placement, or weight.

City and County law prohibits public dumping. If you see someone dumping, obtain the vehicle license number, car description, time of the incident, and description of the person and report the issue immediately to your jurisdiction’s non-emergency law enforcement line. 

Having the debris box delivered to a well-lit or the monitored area will help deter illegal dumping.

Securing the box by a fence is allowed, but box access is required from 5 am to 5 pm on the day of service. Inaccessible containers will incur additional fees.

Placement of the box on private property is the responsibility of the customers. We do not accept liability for damage due to location, placement, or equipment weight.

Yes, we are happy to relocate a box for an additional charge. Please contact us to schedule in advance.

Service charges and daily demurrage fees are subject if we cannot deliver or pull the box or service the compactor. Inaccessible containers will incur additional fees, including closed gates, vehicles, or equipment blocking the container or the box incorrectly contained (overloaded or doors open).

Please request that vendors and employees not park in front or around the Handy Hauler, debris box, or compactor. Each driver needs adequate space to service safely and securely. Inaccessible enclosures or containers may result in a non-service.

The following items will require an additional processing fee: electronics, mattresses, tires, microwaves, and appliances.

For the list of extra fees, click here.

Yes, materials must be evenly distributed and cannot be loaded higher than the box’s rim. Loads resulting in a gross vehicle weight greater than 51,500 lbs. will be assessed an overweight fee. The debris box comes with the doors closed and locked, and the door must be closed properly with the lock intact for removal.

Filling the box more than 1/3 capacity with rock, sand, concrete, dirt, or other similar construction material will cause the box to be unserviceable.

We cannot transport boxes that are over or unevenly loaded. The customer must load the box safely and legally so we may adequately transport it. Boxes requiring re-containment or unloading are the responsibility of the customer.

Please note that bins and debris boxes are the property of Mt. Diablo Resource Recovery, and we provide them to our customers for the duration of service. Please do not drill holes, add devices or repaint the containers. Any altered, damaged, burnt, or unretrievable container will incur a fee.

Debris boxes with contents past the container’s rim are considered overloaded. The material should be below the bin or cart’s rim. The truck that pulls the container must be able to tarp the container before transporting it.

For unserviceable containers due to too much material over the rim, please offload. Remove the excess from the container before contacting our office to reschedule service for an additional fee.

Material placed in the wrong container is called contamination. Please only place acceptable items in the designated containers. Contaminated containers may be subject to additional disposal and processing fees.

Paint, pesticides, asbestos, creosote, auto parts, fluids, chemicals, batteries, fluorescent lights, pressurized tanks, or any other material defined as hazardous are unacceptable.

Permanent accounts are invoiced monthly for services rendered. Payment is due upon receipt. Although no late fees exist, unpaid balances past 60 days will result in a service interruption.

Businesses with a combination of carts or bins with a compactor or permanent debris boxes service will receive two separate bills.

Businesses with carts and bins will receive a monthly statement, while debris boxes and stationary compactors receive a separate invoice since the service structure differs.

Paying Your Bill is Easy! Click here and choose Debris Boxes.

For your commercial account with bin or cart service, please select your service area.

To access your account online, you will first have to register. Please have your account number and access code readily available. Locate these numbers in the right-hand corner of your statement. Choose Debris Boxes after clicking here.

For your commercial account with bin or cart service, please select your service area.

We will automatically charge your credit/check card or do an Electronic Funds Transfer (EFT) from your bank’s checking or savings accounts. Login to your account by clicking your service area or signup by calling us. We cannot sign you up for security purposes via live chat or email.

Choose your service area here, click on your Pay My Bill portal, and log in.

For step-by-step instructions using our Online Bill Pay, click here.

We are open every day except for Christmas and New Year’s Day.

We accept cash, credit/debit cards, and business checks.

Click here to view our rates.

$38.75 per cubic yard

We apologize, but we are not able to provide estimates over the phoneor via email.

We accept all types of waste and debris except for hazardous and liquid waste.

Yes, we accept Treated Wood Waste (TWW). Separated TWW is $221.25/ton, mixed waste with TWW is $252.75/ton.

For more information on what TWW is, click here.

We do not; we are not a buy-back center. 

Yes, we do accept cardboard. However, please note that there is a flat rate fee of $20 for clean cardboard. Please ensure that cardboard is separate and not mixed with Styrofoam or plastics.

Please call 1-800-RECYCLING or visit CalRecycle to find a buy-back center in your area.

We do not accept hazardous waste. Please take it to the nearest hazardous waste collection facility.

Yes, it’s $30 to get a certified weight ticket.

We offer sustainable compost for $10 per bag plus tax or $70 per ton plus tax. It’s made from materials collected by our programs and dropped off at our facility.

For additional information, click here.

We offer three sustainable ground cover options: black at $250/ton plus tax, natural at $200/ton plus tax, and small wood chips at $150/ton plus tax.

For additional information, click here.

Check out your personalized RecycleSmart page or view the full list.

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